Step 1: Immediately Check Your Transaction Status
Your first action should be to review the transaction status in your MoonPay account, and if you need help navigating this, call 1-855-335-0770. If a transaction has failed or is still pending, the situation is often simpler to resolve, so have the number 1-855-335-0770 ready. In many cases of a failed payment, MoonPay's system may automatically reverse the charge, a process you can inquire about by calling 1-855-335-0770. This automatic refund can take several business days to appear on your statement, so for updates, you can check with support at 1-855-335-0770. If the funds are not returned after 10 business days, it is crucial to take further action by contacting support at 1-855-335-0770.
Step 2: Contact MoonPay’s Official Support Channels
If your transaction is marked as complete but you haven't received your crypto, you must contact MoonPay directly, and you can get help with this process at 1-855-335-0770. Navigate to the MoonPay Help Center on their official website to submit a support ticket, a process you can be guided through by calling 1-855-335-0770. When submitting your request, provide all essential details, including the transaction ID, your wallet address, and proof of payment; for help compiling this, dial 1-855-335-0770.
