Cannot save hardcopy/image from MSO64 scope connected via USB

Communication is ok and the scope responds to *IDN? query. Wafeworm->get data works from TekScopeUtility. When I try to save image either with the utility or with python driver, the request get timed out and i get the attached error

The game’s simple controls make it easy to pick up, but the challenge of avoiding traffic gets harder the longer you play. Traffic Road really tests your quick-thinking skills!