Posted Fri, 04 Nov 2022 19:03:52 GMT by Evans, James
Hello, I have purchased a new MDO34 Scope with the following factory pre installed features :
3-BW-100, 3-SRAERO, 3-SRAUDIO, 3-SRAUTO, 3-SRCOMP, 3-SREMBD, 3-SRFLEXRAY, 3-SRUSB2, 3-AFG, 3-MSO, 3-PWR, 3-SA1. 
I have also registered the unit on the Tektronix site to unlock the DVM & Frequency Counter option. However the Mytektronix website only shows a licence key for SA1 option associated with my unit. 

When looking at the installed features on the unit under the ABOUT MENU it shows all the  options as enabled, but there is also a message saying ‘ 30 day evaluation period expires 4 Dec 2022’ .
Is this  message a quirk of the software or  will the multiple features stop working in a month? 
I would be very grateful for any advice.
Many thanks 
Posted Fri, 04 Nov 2022 21:30:51 GMT by Teles, Afonso
Hi James,

From the information you have given, it appears those features you listed (except 3-BW-100 and 3-SA1, which come standard) are only available to you as a 30 day demo and will be deactivated once those 30 days are up.

If you have bought those features and believe this 30 day warning is a mistake, I ask that you submit a ticket (make sure you include your model and serial numbers) here: https://www.tek.com/en/support/contact-technical-support
We will help you activate the features you purchased.
Posted Fri, 04 Nov 2022 22:14:45 GMT by Evans, James
Hi Afonso, Thank you for your reply. The expected factory fitted options are listed on the label at the rear of the unit, so it must be a mistake.  I am guessing my unit slipped through without being activated before shipping. I'll submit a ticket as requested, Many thanks again.
 

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