Hello,
We encountered the following errors on the same piece of equipment on 2 separate occasions:
"The instrument has encountered a fatal, unrecoverable error Power cycle this instrument. if the issue persists, contact us at tek.com/keithley PC=004AD934 v01.07.70"
"The instrument has encountered a fatal, unrecoverable error Power cycle this instrument. if the issue persists, contact us at tek.com/keithley PC=00482120 v01.07.70"
Both times, the device was in DCI mode, but was not actively acquiring measurements. After power cycling, the device returned to normal operation for both instances. To my knowledge, this specific device has not been used for current measurements; It is mostly used for voltage and continuity measurements since it was received in late January 2022. The rate of occurrence for these error messages is not negligible based on how infrequently this device is used.
Can you please let me know if this might simply be a software issue that can be fixed remotely or if we'll need to have the item shipped back entirely for repair?
