Government regulation message

I am experiencing issues while downloading firmware for an MSO44. Last week I received the government regulation message while downloading and the message is still showing up a week later. Tried multiple browsers and platforms, and all of them are giving him the same message. What can I do to change this?

Please reach out regarding this.
Thanks

Hello Will,

Please email software-downloads@tektronix.com directly with the email used for your Tek.com account and ask for clearance.

Tektronix must comply with U.S. government export control policies. This is basically a pre-screening process that is reviewed and cleared by our software downloads group before you're allowed to download software from our website. To expedite the pre-screening process email software-downloads@tektronix.com directly with the email used for your Tek.com account and ask for expedited clearance.