Posted Fri, 30 Sep 2022 19:46:11 GMT by User, Forum

The screen on my DPO3014 is not working properly. The lights, fan, and screen all turn on normally while the device is booting up, but after a few minutes, the screen appears to turn off randomly. I've tried rebooting the device several times, but nothing worked. I'm used to seeing a power cycle when the device turns on but now the device instantly powers up once plugged into the wall. The unit was sent in for calibration in December, and this is the first time it has been turned on.

Posted Fri, 30 Sep 2022 19:51:13 GMT by Expert, Tektronix Applications

Your unit will need to be sent in for service. Please see below on how to proceed:


To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request

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