Hardcopy command to save PNG file didn't work for TBS2000B

Hello,
We found no matter we chose PNG or BMP for the hardcopy command. the transferred picture always seems to be BMP files.
I also try to update the firmware to the newest version. it is always the same.
the size for both of them are 1.1MB. just the file names are different. When openning the *.png file with photoshop, it could not be recognized.
could it be resolved soon? 

It is mostly due to the file size.  we don't expect to transfer the format once again due to the special time requirement.

Hi Jeremy,

The image format has to be set with the SAVe:IMAge:FILEFormat command before transferring the image, as described on the programmer's manual.

Hi Afonso,
We did set the format to the right one and got the *.png file, but the fact is that it is not a real picture with the format of PNG.  it is a BMP file just seemed to be modified the extention name to PNG.  The size of PNG file should not be about 1.1MB.

The HARDcopy commands aren't supported by the TBS2000B. SAVe:IMAge:FILEFormat is for the SAVe:IMAge command. 
Other scopes like the TDS2k, TPS2k support the hardcopy command group, including HARDCopy:FORMat.
As a workaround I recommend saving to a USB with SAVE:IMAge "string" and using the FILESystem:READFile "string" command.

Hello Iris,

But HARDcopy commands work for transferring picture with the format of BMP. Usually we use this command is because we don't want an addtional USB device. It is ok for me to use SAVE:IMAge commnads on MSO2,4,5,6 series.