Iris Xu

Hi,
It would be best to send in a support ticket. Try to provide the following information (in the ticket).
1) The license name (or at least the software you're using)
2) TekAMS company #, or whoever checked out the license originally through TekAMS
3) If you have multiple copies of the same software, roughly what day was it installed

Best,
Iris Xu

Updated link for now:
https://my.tek.com/en/tektalk/oscilloscopes/0eca2617-d16e-ef11-a4e5-6045bd052fec

Hi Saravanakumar,
1) Log into TekAMS and going to Inventory page: https://www2.tek.com/slam/sl_licenses_ui.inventory
2) Scroll to your Kickstart License and click licenses In Use
3) In Use Actions --> Check In
4) Upload exit key under Checkout Details.

To get the exit key from kickstart was answered in this thread:
https://my.tek.com/en/tektalk/software/384ab460-4050-ed11-a81b-000d3a324ccc

Hi Steve,
It should have been fixed over the weekend, but let me know if you're still having issues.
Here's the direct download link for v3.6 also:
https://download.tek.com/secure/software/ArbExpress_V3.6_en_0703_066146106.exe?sv=2018-03-28&sr=b&sig=kpPhyFipGkSjHHfGTg3g3BqB45uww5UCikqz5haloGM%3D&se=2024-05-14T00%3A07%3A59Z&sp=r

Or share a screenshot of the settings

Hi Gislain,
I was able to get an FFT with the TBS2kB on Tekscope; could I see the settings you have when you click on Math 1? Could you check where the Source is set to?

-Iris Xu

Hi Kyle,
I think the term you're looking for is ADC (analog to digital converters, sample ADC resolution formula.)
If you're meaning where the scope has the resolution listed, it is in the datasheets under vertical resolution.

Best,
Iris Xu

Hi Kyle,
Both the MSO24 and MS4kB have 8 bits of vertical resolution (2^8 = 256 voltage levels, so "2 decimal places" worth of resolution), so that's a limitation of the scope itself rather than some memory/USB protocol limitations.
You can try using Hi Res or averaging signal values; the horizontal column/TIME does not have to do with the vertical resolution.

Best,
Iris Xu

Hi Pawan,
Using your example range; if you had 5V/div and 10 divisions, the vertical range would be 50V.
With the 8 bits, there would be 2^8= 256 voltage levels represented across 50V. 50 Volts/256 levels = 0.1953125 V per level.
The scope may use some bits to detect clipping on the signal though.

As for the programmable amplifier, what scope are you using/referring to?

Best,
Iris Xu
 

Hi Martin,
Copying over the reply to the ticket that you sent in:
Are there any other VISAs downloaded to your PC? There is this bug where TekVISA needs to be the first VISA installed if you're using others (like NI-VISA). Does the MSO46 show up in TekVISA, even if not in TekScope?
 
Does the scope show up at all in the windows Device Manager (even if it isn't labelled as MSO46B)? Maybe try a few different USB cables as well, preferably USB 3.0 with a ferrite bead.
 
We will start from here and try to narrow down where the issue is occurring.

Best,
Iris Xu