Set Max Amplitude

Jerome contacted technical support as he is having issues setting the max amplitude on the AWG70002B. He explained that the device is refusing to output anything over 500 mV, but the website says that the unit does 500 mV p-p to 1 V p-p. Please reach out to Jerome with reasons why the range could be capping out.
Thanks

The 500 mVp-p to 1 Vp-p spec is for differential usage. When operating as single-ended, the voltage output is half of that or 250-500 mVp-p.