Posted Tue, 25 Oct 2022 21:35:43 GMT by Parada, Lombardo
I have downloaded and installed a license file to use the DMM feature on the DAQ6510, but when I go to use the feature and record data, I am still met with the "Install license" message. When I go to re-install the file, I receive the message: "License file has already been entered. Error=0". Unable to check the license back in.
Posted Mon, 07 Nov 2022 21:59:15 GMT by A, Jake
Hello,
I apologize for the delay in response on your post.
This will require further investigation on an individual basis, which would be better handled with a support case here: 
https://www.tek.com/en/support

However, there may have been a malfunction when the license installed.
Our support team should be able to help you more effectively in resetting the license and Host ID of your installation.
Posted Wed, 31 Jan 2024 03:05:44 GMT by Tan, Cougar 經理
Hi, 

Can u check the attahced PNG that show the Host ID "Not Available"?
even try to reinstall the KickSatrt Version 2.9.0 Build 207
What is wrong!

Thanks
Posted Wed, 31 Jan 2024 14:36:57 GMT by C, Andrea
Try this:
- if open, close KickStart application.
- use file explorer to navigate to the C:\ProgramData\Keithley directory
- delete the Keithley directory
- restart KickStart and again navigate to the manage license.
Any host id info now?

If still not, please contact your local sales/support office for assistance.

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