2400 can't be identified in KickStart

My 2400 is not being detected in KickStart while connected via GPIB. When the unit is plugged in, it shows in the devices on the PC, but KickStart shows a prompt that the unit cant be identified. I've updated KickStart and tested the GPIB cables, and all of the tests were positive, so I am unsure what the issue could be.

Hello,

It's likely that you have your 2400 set to RS-232 remote interface and not GPIB. Once you set the remote interface to GPIB, KickStart should be able to detect the 2400. See page 36 of this manual: https://download.tek.com/manual/2400S-900-01_K-Sep2011_User.pdf