Posted Fri, 30 Sep 2022 19:45:55 GMT by User, Forum

Used to occasionally get a System Error upon boot, but as of this morning am totally unable to boot the scope.
Presently running firmware 1.38.1. I tried loading a USB drive with 1.40 and turning on power with tit inserted, but no avail.
Any tricks to try?

Posted Fri, 30 Sep 2022 19:50:56 GMT by Expert, Tektronix Applications

If this happen after the install of 1.38.1, then please install 1.24.9. If the scope was working after the installation of 1.38.1, then a repair may be needed.

To set up a repair RMA (model and serial number)
call 1-800-833-9200 opt 2. Or 1- 800-438-8165
Or send an email to rmarequest@tektronix.com
Or https://www.tek.com/en/service-quote
Or https://www.tek.com/en/services/repair/mytek_rma_request

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