TBS 2102C Oscilloscope freezing

Hello!
I have an TBS1202C oscilloscope that I bought new in 2022. It runs firmware 1.29.30. FPGA Version: v20.78. Front Panel Version v5.
The oscilloscope freezes when the horizontal scan knob is rotated. After a few minutes, it reboots itself by watchdog.

Video:
https://www.youtube.com/watch?v=sW9USFbapbY

Has anybody encountered these symptoms? Any idea what the causes are, and how the scope could be fixed? Thanks!

Hello!
I have an TBS1202C oscilloscope that I bought new in 2022. It runs firmware 1.29.30. FPGA Version: v20.78. Front Panel Version v5.
The oscilloscope freezes when the horizontal scan knob is rotated. After a few minutes, it reboots itself by watchdog.

Video:
https://www.youtube.com/watch?v=sW9USFbapbY geometry dash lite

Has anybody encountered these symptoms? Any idea what the causes are, and how the scope could be fixed? Thanks!

I also got the same issue. Did you find any solution?

I also got the same issue. Did you find any solution?

No, I didn't. I only wrote to the support chat and they suggested me to repair my warranty oscilloscope for $1605 аt my expense (new oscilloscope costs about $2000). I think that they are kidding me. Could you write them too? coe@tek.com or cee@tek.com.
In my opinion, this is 100% a software problem and it can be solved by flashing a new version of software.

Problem solved.
It needs to update software to version V1.29.43:

https://www.tek.com/en/support/software/firmware/tbs1000c-firmware-for-web-release-for-8g-nand-flash-and-math-issue-fix-v12943