MSO56B saves unwanted confirmation message when saving the screen to a USB flash drive

wang, carrie
Posted Wed, 07 Jun 2023 20:42:49 GMT by wang, carrie
Hi, when I saved the screen, it also saved the confirmation message. Please see the attached file.<br> <br> Thanks,<br> Carrie
Answer
Teles, Afonso
Posted Wed, 07 Jun 2023 20:57:24 GMT by Teles, Afonso
Hi Carrie,<br> <br> I've seen such a bug previously but I believe it has been fixed.<br> What firmware version are you running? If it's not 2.0.3 then please update and see if the problem remains.
wang, carrie
Posted Wed, 07 Jun 2023 22:09:11 GMT by wang, carrie
Hi Teles,<br> <br> Thanks for your prompt reply. Our firmware version is 1.44.3.444. I'll update it.
wang, carrie
Posted Thu, 08 Jun 2023 20:05:38 GMT by wang, carrie
Hi Teles,<br> &#160;<br> The firmware I downloaded from website cannot be expanded. http://www.tek.com/en/support/software/firmware/5-series-mso-nonwindows-firmware-v203/.
wang, carrie
Posted Thu, 08 Jun 2023 23:21:52 GMT by wang, carrie
Hi Teles,<br> <br> I finally updated the firmware, and the problem was solved. Thanks for your support!<br> <br> Carrie

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