KXCI was hang during send command from application

Hi all<br> I'm comunication with Keithley 4200A-SCS through KXCI. <p>During send command to KXCI for testing, The Operate signal is always blue as pictuter below and at that time, KXCI can't recieve any command from my application. I try and close KXCI and open Clarius software but the problem can't solve. I restart Keithley PC --&gt; Operate signal was disapperance and KXCI can communicate as normal.&#160;</p> <p>Could you help me explain what is problem?</p> <p></p>

Hello,<br> This requires a direct correspondence with one of our engineers. Please create a case with us and one of our engineers will contact you directly. Follow the link below to get started on your support ticket:<br> <br> <a href="https://www.tek.com/en/support/contact-technical-support">Contact Tektronix Technical Support | Tektronix</a><br> <br> Thanks!