Posted Mon, 14 Oct 2024 04:12:49 GMT by Wang, Frank
According to the release note for 2.12.5.2206, under known issues, it states that the

* Firmware update causes loss of HostID and licenses from versions 1.44.3.433 to 2.8.1.2771
* Firmware update deletes or corrupts licenses and unable to reinstall licenses

So, is it safe to update my MSO4 with a perpetual license to the latest 2.12.5.2206?  The release notes does not make that clear.

Thanks,

Frank
Posted Wed, 16 Oct 2024 07:39:48 GMT by Higgs, Kieron
I think it depends on what firmware version you have installed if you select Help on the menu and then about the dialog box will tell you what version that you have 

If you had installed the previous version (Version 2.10.5.1825 the one with the TDR measurement) i think you should be ok 
but that is how I have understood the known bugs.

I will be installing it this weekend as I am away from my scope right now (I have Version 2.10.5.1825 installed)


Hope that helps
Posted Tue, 19 Nov 2024 17:45:48 GMT by Scharpf, Jeffrey Principal Engineer
I just installed that version of firmware and now I see that the Host ID is gone, and I lost all of my add on licenses. I guess I'll have to contact tech support.

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